SHOP POLICIES


SHOP POLICIES

SHIPPING

Your purchase will ship within 1 - 3 business days if your chosen piece is in stock. Otherwise you will be contacted with an approximate shipping date via email, please allow 1 - 3 weeks for manufacture or engraving. If your order is urgent or needed for a special occasion please contact Sarah directly before purchase to organise.  

Shipping costs and timing are determined by Australia Post or FedEx please choose carefully.

Shipping costs are non-refundable.

Please ensure you have provided the correct shipping information, should you realise an error has occurred please contact mail@sarahgreenfinejewellery.com immediately.

Sarah Green can not be liable for any late, missed or lost deliveries caused by postal and delivery services. To avoid this we recommend nominating a trusted address you will be at during the day, or a PO Box.

Please contact Sarah directly if you require any further information or have any questions.


RETURNS

As a general rule Sarah Green does not accept returns, however each case will be considered individually.

If you wish to return your purchase you must contact us within a week of delivery.  The piece must be returned with its original packaging in an unworn state.  Sarah will not accept returns if you have taken your piece to another jeweller to have altered in any way (including engraving).

We do not accept returns or refunds on custom commissioned pieces but will endeavour to alter where possible as stated in your invoice.

If you wish to make a return you must contact Sarah at mail@sarahgreenfinejewellery.com first before shipping your piece back so we can be aware. All instructions regarding postage on returns must be followed strictly to avoid losses and theft.

All shipping and handling costs are non-refundable.

Rest assured Sarah's main concern is that you are happy with your purchase and have an amazing experience!

For any questions or concerns contact Sarah directly.


TERMS AND CONDITIONS

All prices listed are in AUD and are subject to change at any time.

Photography and descriptions of pieces available for purchase are as accurate as possible with minimal photo editing intended to give an accurate depiction of the piece. Measurements and weights can vary slightly due to the nature of individually hand crafted jewellery.

Ring resizing within 1 size is offered complimentary for one time only after purchase, however it is the responsibility of the customer to provide an accurate size initially.

Cancellations of orders will be considered on a case by case basis, if you would like to cancel your order or have made a mistake please contact Sarah direct immediately. The cancellation must be raised before manufacture and shipping has occurred or the customer will need to pay shipping and handling charges.

Sarah Green offers a limited warranty on the manufacture quality of her pieces but can not be held responsible for wear and tear or damage caused either by accident or on purpose. The precious materials used in Sarah Green Fine Jewellery's pieces are malleable and therefore susceptible to damage, it is up to the wearer to take care of their pieces. Care instructions can be found above or email Sarah directly at mail@sarahgreenfinejewellery for specific questions.

For all concerns or questions not answered here in the INFO section of the website please contact Sarah directly.