CARE GUIDE FOR YOUR SGFJ PIECE
Sarah Green's jewellery is made using precious metals and as such can sustain damage if not taken care of. The better you care for your jewellery the longer it will retain it's beauty and functionality.
Please avoid wearing your pieces of jewellery in water, especially chlorinated water. Remove your jewellery when performing manual labour or at the gym or other situations where they may come into rough contact.
Store your pieces at home and when travelling in individual pouches or boxes to avoid scratches, dents and chipped gemstones. Keep your jewellery in soft, cool, dark places away from plastic to slow the tarnishing process.
Remove the build up of 'dirt' from your pieces by soaking them in a bowl of warm water with a generous squeeze of dishwashing detergent. Use a brush, such as a soft toothbrush or paintbrush, to scrub gemstone setting areas and crevices then rinse well with the same temperature water and dry thoroughly with plain tissues. Use a jewellery polishing cloth to restore some shine to the surface of gold and silver pieces, be sure to follow the manufacturers instructions. Sarah recommends "Hagerty's" or "Connoisseur's" brand cleaners, silver dip from these companies can be great for removing tarnish but be sure to rinse thoroughly after use and do not use on pearl set pieces. Sarah recommends cleaning your pieces as often as possible! 'Dirt' build up can harden and become difficult to remove if not regularly cleaned.
It is recommended that pieces with gemstones, in particular diamonds, should be checked by Sarah every 12 months or more. The setting areas holding your gemstones can loosen or wear down so need some extra attention and repair over time.
All pieces made by Sarah can be repolished to remove scratches and dents and return your piece to a beautiful condition again. Please contact Sarah directly to organise this.
Sarah's white gold pieces are coated with a layer of rhodium plating as is industry standard, and this will rub off with time and wear. Your white gold piece can be re-plated as needed, while performing this maintenance Sarah can simultaneously check the gemstone settings and repolish the gold. Depending on how often you wear your piece and the characteristics of it, you will need to have the re-plating service around every 12 months. Your piece needs re-plating when the darker grey colour of the white gold underneath shows through and the gemstones look dark, cloudy and dull. Please contact Sarah directly to organise this service.
Gold plating is only a thin surface layer of gold with silver underneath so can wear away over time. If you are wearing your gold plated piece every day this may happen faster than if you wear your piece occasionally instead. To clean your gold plated piece use warm water and detergent as detailed above but avoid using chemicals and polishing cloths as this may wear off the gold plating faster.
Pearls are particularly soft and vulnerable to damage. They are usually secured to your piece with a two-part epoxy glue which can loosen over time. Please do not wear your pearls in water at all and avoid any contact with chemicals including perfume to maintain the pearl's lovely lustre and ensure your pearls stay secure. If you find your pearl moving or spinning, do not wear this piece and once again contact Sarah directly to organise maintenance.
If your precious piece sustains damage, contact Sarah directly to arrange repairs. If you notice your gemstone moving around or 'clicking', or if there are sharp edges on a piece stop wearing it, store it in a pouch or box and arrange with Sarah to have it checked.
QUESTIONS AND CONCERNS
For all question and concerns big and small, please contact Sarah directly at firstname.lastname@example.org